FAQ
Most Asked Questions
What services does Maid Link Employment Agency provide?
We specialize in recruiting foreign domestic workers from Myanmar, Indonesia, and the Philippines. Our services include matching suitable candidates with employers based on their specific needs and preferences.
How can I hire a domestic worker through your agency?
You can contact us by phone to schedule an appointment, or visit our office at Bukit Timah Shopping Centre #02-75. We will guide you through the process of selecting a suitable domestic worker and handling the necessary paperwork.
Do you offer any post-placement support?
Yes, we provide post-placement support to ensure that both the employer and the domestic worker are adjusting well. If you face any issues, you can contact us for assistance.
How long does it take to hire a domestic worker?
The hiring process can take anywhere from 2 to 4 weeks, depending on factors such as the availability of the worker, work permit processing, and your specific requirements.
How long can a foreign domestic worker stay in Singapore?
Foreign domestic workers can work in Singapore for a maximum of two years on their first work permit, with the possibility of extension, depending on the employer’s needs and compliance with regulations.
What are the steps involved in hiring a foreign domestic worker?
The process typically involves contacting or visiting us, discussing your needs, selecting a candidate, conducting interviews, and completing the necessary paperwork. Our team will guide you through each step for a smooth experience.
What kind of medical check-ups are required for foreign domestic workers?
All foreign domestic workers must undergo a medical examination upon arrival in Singapore and every six months thereafter. This includes checks for infectious diseases and general health assessments.
What are the costs involved in hiring a domestic worker?
Our pricing is transparent, and it includes agency fees, work permit application fees, and other related costs. You can visit our pricing page on the website or contact us directly for a detailed breakdown.
What documents do I need to hire a foreign domestic worker?
To hire a domestic worker, you will need documents such as your NRIC, income proof, and any additional forms required by the Ministry of Manpower in Singapore. Our staff will assist you in preparing the necessary paperwork.
Do I need to provide insurance for the domestic worker?
Yes, employers in Singapore are required to provide medical and personal accident insurance for their domestic workers. We can guide you on the requirements and help arrange the insurance.
Do I need to provide accommodation for the foreign domestic worker?
Yes, as per Singapore regulations, employers must provide suitable accommodation for their foreign domestic workers. This includes ensuring that they have adequate rest, privacy, and a proper place to sleep.
How can I prepare for the arrival of my new domestic worker?
Before your new domestic worker arrives, ensure that their accommodation is ready, provide necessary supplies, and establish a clear set of house rules. A welcome orientation can also help them adjust smoothly.
What countries do your domestic workers come from?
We provide domestic workers from Myanmar, Indonesia, and the Philippines, who are experienced in various household duties and caregiving.
What languages do your foreign domestic workers speak?
Our domestic workers typically speak their native languages, such as Myanmar, Bahasa Indonesia, or Tagalog. Some may also understand basic English, Malay or Mandarin, depending on their experience and training.
Can I interview the domestic worker before hiring?
Yes, we encourage employers to interview the domestic workers before finalizing the hiring process. This ensures that both parties are comfortable with the arrangement.
What is included in the 6-Month Guarantee?
Our 6-Month Guarantee provides up to 2 free replacements if you are not satisfied with the domestic worker. This ensures that we match you with a helper who best suits your needs.
Can I request a specific nationality for the domestic worker?
Yes, you can request a domestic worker from a specific country (Myanmar, Indonesia, or the Philippines) based on your preferences and needs. We will do our best to accommodate your request.
How do I know if a domestic worker has previous experience?
We provide a detailed profile for each domestic worker, including their previous employment history, skills, and references. You can also inquire about their experience during the interview process.
What types of duties can the domestic workers handle?
Our domestic workers are trained in various household duties, including cleaning, cooking, child care, elderly care, and general housekeeping. You can discuss your specific requirements with us to find the best match.
Is it possible to request a worker with specific skills or experience?
Yes, you can specify your requirements, such as childcare experience, elderly care, or cooking skills. We will match you with a worker that best fits your needs.
Can a domestic worker be assigned specific tasks, like cooking or childcare?
You can specify tasks during the hiring process based on your household needs. We will match you with a worker who has the skills and experience for the specific tasks you require.
How do I ensure the domestic worker is a good fit for my family?
We work closely with you to understand your preferences and requirements. We also provide profiles of the candidates, and you can interview them to assess their suitability for your household.
Can I request a specific language proficiency for the domestic worker?
Yes, you can specify your language preferences. We provide workers from Myanmar, Indonesia, and the Philippines, and they have varying levels of proficiency in languages such as English, Malay, Mandarin and Burmese.
What happens if the domestic worker needs to return to her home country temporarily?
If the domestic worker needs to return to her home country temporarily, we can assist in making the necessary arrangements. You will need to discuss and agree on leave arrangements with the worker directly.
Can I hire a domestic worker to care for elderly family members?
Yes, we have domestic workers experienced in elderly care. They are trained in providing assistance with daily activities, companionship, and basic healthcare needs, depending on your requirements.
How many rest days does a domestic worker need?
According to MOM regulations, foreign domestic workers are entitled to at least one rest day per week. Employers can compensate the worker if they agree to work on their rest day. However, all MDWs are required to have a compulsory minimum of 1 rest day per month.
What is the process for renewing a domestic worker's work permit?
We can assist you with the renewal of your domestic worker’s work permit. The process involves paperwork, medical examination, and other requirements set by MOM, which we will guide you through.
How can I ensure a positive working relationship with my domestic worker?
Open communication is key to a successful relationship. Set clear expectations, respect their needs, and provide regular feedback. Treating your domestic worker fairly and kindly will foster a harmonious working environment.
What is the procedure for sending my domestic worker back home?
If you need to send your domestic worker back home, you must inform us and the Ministry of Manpower. We will assist you with the necessary paperwork, including the cancellation of the work permit and flight arrangements.
Do you provide training for domestic workers?
At Maid Link Employment Agency, we ensure that all the domestic workers we place are well-prepared and trained. While we do not provide training directly, our domestic workers receive comprehensive training at accredited training centers in their home countries Myanmar, Indonesia, and the Philippines before arriving in Singapore. These centers focus on equipping them with essential skills for household tasks, caregiving, and more, ensuring they are ready to meet the needs of our clients.
Do you handle the work permit application process?
Yes, we handle all aspects of the work permit application process, including submission and follow-up, to ensure a smooth and hassle-free experience for our clients.